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Help Desk FAQs

Frequently Asked Questions

Rave Alert - Emergency Notification System

How can I receive emergency notifications from UIW? (PDF)

Banner

Web Time Entry - How do I Clock In and Out? (PDF)

Web Time Entry - How do I Approve Leave Requests? (PDF)

Web Time Entry - How do I Assign a Proxy to approve Timesheets? (PDF)

Mail

How to look up your Email login (PDF)

How do I access my UIW email (CardinalMail) on the web? (PDF)

How do I change my password? (PDF)

Portal

How to change your security questions in myWord. (PDF)

Mobile

Students: How to sync your UIW CardinalMail (Office 365) with your iphone (PDF)

Students: How to sync your UIW CardinalMail (Office 365) with your android smart phone (PDF)

Staff: UIW iPhone Applications and iPhone/iPod Touch Tutorial (PDF)

Printing

How to print on campus - Students

How to print on campus - Staff

MS Office

Students: Downloading Office365 (PDF) (free)

Staff: Downloading Office 365 (PDF) (free)

MAC Tutorials

How do I upgrade to High Sierra on my MAC? (PDF)

How do I install Office 2016 for MAC? (PDF)

How to use OneDrive for MAC. (PDF)

Wireless Network Access

How do I access the wireless network using a PC? (PDF)

How do I access the wireless network using a MAC? (PDF)

How do I access the wireless network using iPhone/iPad? (PDF)

How do I access the wireless network using an Android device?

Other Tutorials

How to install SPSS for PC on Campus (PDF)

How to install SPSS for MAC on Campus (PDF) 

Cisco AnyConnect VPN Client (PC and Mac)

Chemdraw Installation instructions (PDF)

UIW's phone system - RingCentral (Link)

SEC Help Desk Info

Fall and Spring Walk-in Hours
M-Th | 7 am - 7 pm
Friday | 7 am - 5 pm

Summer Walk-in Hours
M-F | 7 am - 5 pm


Hours subject to change during Christmas and Summer Breaks.

Please check back on this page to keep up to date with our hours of operation.

24x7 Phone and Email Support

(210) 829.2721
helpdesk@uiwtx.edu

Help Desk Service Request Form