Information Technology Help Desk

Help Desk

New Help Desk Portal

We strive to create the best experience possible. The all-new help desk portal will answer questions as quickly as possible using a sleek, straight-forward, modern, and easy-to-use interface.

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Help Desk Services

Help Desk personnel are located at the front desk of the HelpDesk@SEC, which is located on the lower level of the UIW Student Engagement Center.

Students and faculty may bring their laptops to the front desk for diagnostic services and minor troubleshooting. The HelpDesk@SEC serves as the initial point of contact for all calls related to desktop and laptop support as well as calls related to audiovisual classroom support.

When to Call the Help Desk

Call the HelpDesk@SEC or submit a ticket when you have technical troubles or need service with:

  • Computer hardware
  • Software
  • Email
  • Blackboard
  • Cardinal Apps
  • Username and password
  • Classroom technology
  • Meeting room technology
  • Network and more

Connecting on Campus

On-campus @ extension 2721
Locally @ (210) 829-2721

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SEC IT Help Desk Info

Fall and Spring Walk-in Hours*
Monday - Friday | 7 a.m. - 10:45 p.m.
Saturday - Sunday | 10 a.m. - 2 p.m.

Winter Break Hours*
December 11 - January 9, 2021
Walk-in Hours

Monday - Friday | 7 a.m. - 5 p.m.

Closed December 24, 25, 31, and January 1

* Closed on all University holidays

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In-Person Assistance at Help Desk

Hours subject to change.

Please check back on this page to keep up to date with our hours of operation.