We strive to create the best experience possible. The all-new help desk portal will answer questions as quickly as possible using a sleek, straight-forward, modern, and easy-to-use interface.Get Help Now
Help Desk personnel are located at the front desk of the HelpDesk@SEC, which is located on the lower level of the UIW Student Engagement Center.
Students and faculty may bring their laptops to the front desk for diagnostic services and minor troubleshooting. The HelpDesk@SEC serves as the initial point of contact for all calls related to desktop and laptop support as well as calls related to audiovisual classroom support.
Call the HelpDesk@SEC or submit a ticket when you have technical troubles or need service with:
On-campus @ extension 2721
Locally @ (210) 829-2721
Fall 2022 Hours*
August 22 - December 11, 2022
Monday - Thursday | 7 a.m. - 9 p.m.
Friday | 7 a.m. - 5 p.m.
Saturday | 10 a.m. - 2 p.m.
Winter Break 2022*
December 10, 2022 - January 8, 2023
Monday - Friday | 7 a.m. - 5 p.m.
* Closed on all University holidays
Hours subject to change.
Please check back on this page to keep up to date with our hours of operation.