Information Technology Help Desk

Help Desk

Help Desk Services

Help Desk personnel are located at the front desk of the HelpDesk@SEC, which is located on the lower level of the UIW Student Engagement Center.

Students and faculty may bring their laptops to the front desk for diagnostic services and minor troubleshooting. The HelpDesk@SEC serves as the initial point of contact for all calls related to desktop and laptop support as well as calls related to audiovisual classroom support.

When to Call the Help Desk

Call the HelpDesk@SEC or submit a ticket when you have technical troubles or need service with:

  • Computer hardware
  • Software
  • Email
  • Blackboard
  • Cardinal Apps
  • Username and password
  • Classroom technology
  • Meeting room technology
  • Network and more

24/7 Help Desk

Please note that in-person appointments, email and form requests will be fulfilled during regular HelpDesk hours. After daytime work hours, there is a 24/7 Help Desk Service that the UIW community can call to report problems and to seek assistance.

Connecting on Campus

On-campus @ extension 2721
Locally @ (210) 829-2721

Help Desk Service Request Form

SEC IT Help Desk Info

Fall and Spring Walk-in Hours
(by appointment only)

M-Th | 7 a.m. - 7 p.m.
Friday | 7 a.m. - 5 p.m.

Spring Break Hours
(March 8 - 12)
Walk-in Hours (by appointment only)

M-F | 8 a.m. - 5 p.m.

24x7 Phone Support Available

Help Desk Service Request Form

In-Person Assistance at Help Desk

Hours subject to change during Christmas and Summer Breaks.

Please check back on this page to keep up to date with our hours of operation.

24x7 Phone Support

(210) 829-2721

Email the Helpdesk