What is an Emergency?

An emergency can be defined in many ways, especially when traveling abroad. Emergency situations or topics that require immediate attention while traveling overseas include medical concerns or questions, the need for immediate medical care or legal assistance, being a victim of a crime, and/or being present during a natural disaster.

Rather than trying to define an emergency or an international emergency and regardless of the level of emergency,  all international participants are instructed and encouraged to contact International SOS (ISOS) first. Access a copy of the list of ISOS services (PDF).

How to Prepare for an Emergency?

Before departing UIW, all students, faculty, and administrators are instructed to create an online account with ISOS, using UIW's member ID number. Please visit or contact the UIW Study Abroad Office to obtain the UIW member number. In addition, it is highly recommended to download the International SOS app. ISOS services can be accessed 24/7 by calling or via the ISOS app.

What to do in an Emergency

Steps to take:

1) Try to gather as much information before calling International SOS (ISOS):

  • Full name and student ID
  • Current country and city
  • Specific Location (i.e., school, hotel, hospital, police station, etc.)
  • Contact information (i.e., phone number(s), email, physical address, etc.)

2) Call or contact ISOS via the app and be ready to give as many details as possible in order to facilitate the process.

  • Remember the 5 W's and the 1 H rule (Who, What, When, Where, Why, and How). You may not have all of the answers; however, these details will help in addressing your immediate needs.

What to do after your emergency has been addressed or require additional support from the UIW Study Abroad Office

International SOS is your first point of contact. Furthermore, in case of an emergency, ISOS will be in contact with the appropriate UIW personnel, as they too will be apprised of your emergency. The Study Abroad Office is always happy to offer additional support and may be reached at 210-805-3015 or via email (Monday - Friday, except holidays, between 8:30am - 4:30pm CST).

UIW Study Abroad and International Affairs emergency e-mail addresses:

Javier Lozano. Ph.D,

University Police:

Report a Non-Emergency Incident to UIW's Campus Life

Please visit the Campus Life's website to report a complaint/incident via online.

Questions or Concerns about Health And Safety

Please contact the UIW Study Abroad Office, if you have any questions or concerns about Health and Safety Issues (between 8:30am - 4:30pm CST):

Grossman International Conference Center

847 E Hildebrand Ave., Ste. F111
(210) 805-3015