Person looking at laptop while in a server room

Information Resources Division


A Message from Lisa Bazley

Vice President for Information Resources

Fall 2018-Spring 2019 Highlights

New Website and Content Management System:

  • New and community websites are coming February 2019. Pushed back two months from the original December target date to ensure a smoother transition, the new website will be unveiled to the world soon. At the same time, a new community website will be published for useful information and access to software applications for faculty, staff, and students.
  • A new web Content Management System (CMS), Cascade Server, was implemented last summer to accommodate the new websites. Training for the UIW community on its functionality and use is planned. CS will replace the OmniUpdate platform by May 2019.

IT Project Portfolio Management Unit:

  • A new team in the Information Resources Division (IRD) has been established. Improved IT project management will ensure that financial and personnel resources are used effectively by focusing our collective project efforts toward the most strategic priorities of the university while the day-to-day operations of IT are maintained at the highest support level possible.

New Recruitment Software:

  • CRMRecruit, a software platform to help recruitment efforts and manage student prospects, was re-implemented last summer for the Broadway campus traditional programs and for the School of Professional Studies (SPS). By the end of January 2019, the health professional schools will be fully operational on the new platform.

New Enterprise Systems For Student Engagement, Student Service Learning and Experiential Learning:

  • Two new platforms procured, Engage and GivePulse, will be implemented over the next several months and eventually serve all UIW schools, the Student Engagement office, Mission and Ministry, and the Ettling Center for Civic Leadership by facilitating the work of student organizations, student-service learning, and student-experiential learning activities. Co-curricular pathways and co-curricular transcripts are also possible in the new systems.

Open Learning Registration (OLR)

  • OLR functionality was implemented in our Banner system to provide flexibility to courses and students. OLR is a flexible registration configuration whereby an enrolled student may complete a course in a self-paced manner. Targeted to our military students, a student may start and finish a course at-will within an extended term's timeframe.

New Phone System:

  • Preparations begin this month to implement a new phone system that will serve the entire university community. By May 2019, RingCentral, a leader in today's telephony solutions, will replace two systems, Avaya and Cisco, and multiple vendors in play at the university today. The new system will introduce new opportunities in modern communication and collaboration functionality.

Instructional Technology:

  • A focus on faculty development with inclusive academic technology support to all faculty for exploring the intersection of pedagogy and technology in proven innovative and successful ways has resulted in a partnership with the Center for Teaching and Learning. Look for information coming soon on topics-of-interest workshops and the Innovation Academy coming this summer. More direct instructional technology support has been established with the following school liaisons:
    • Ana Gonzalez - all health profession schools
    • Cesar Hernandez - MSE, DSE, shared CHASS, and the high schools.
    • Terry Peak - HEBSBA, SMD, and shared CHASS disciplines.

UIW Libraries

  • A focus on increasing faculty and student awareness of library programs, services, and resources has led to another IRD partnership with the Center for Teaching and Learning. Workshops of interest will be offered including topics like Predatory Publishing and Open Educational Resources / No Additional Cost which is now being supported in a state-wide effort in order to keep students’ educational expenses down.
  • Two Library Advisory Councils have been established that allow concentration on health professions programs separately from other main campus programs with faculty representation from each school and from staff who represent students’ interest in UIW Libraries. The role of the council member is to serve as a liaison to and from UIW Libraries. Advisory Councils will begin their work this semester.
  • Preparations have begun to convert the UIW libraries classification system from Dewey to the more appropriate Library of Congress classification system LC classification is used by academic libraries throughout the United States and Canada and allows for much more detailed and specific classification of materials. This conversion will enhance user autonomous discovery of resources as well as align UIW with library systems throughout the U.S.


  • EDUROAM is a globally shared wireless network for member organizations of higher education. UIW faculty, staff and students can use their UIW credential to securely connect to the EDUROAM wireless network at over 600 universities and higher education affiliates in 100+ countries worldwide. Likewise, faculty, staff, and students from any of the EDUROAM member organizations who visit UIW, are able to connect to EDUROAM by using their home university credential.

New Wide-Area Network (WAN) For All UIW Facilities

  • A new UIW wide-area network is being constructed and should be fully operational by early February. Complementing the high-capacity university Internet connection that was completed in July 2017, the wide-area network will connect all UIW facilities in/around San Antonio to the Broadway campus. This significant project will future-proof the academy for greater network capacity, improved operations, and general university growth. It will also provide a range of redundancy for UIW wide-area network connections that historically did not exist.

Stay informed with TechCheck

  • Information Resources uses a handy tool for interested UIW community members to get notified about service interruptions and planned maintenance of technology systems. You can get Twitter updates, too.

SEC Help Desk Info

Fall and Spring Walk-in Hours
M-Th | 7 am - 7 pm
Friday | 7 am - 5 pm

Summer Walk-in Hours
M-F | 7 am - 5 pm

Hours subject to change during Christmas and Summer Breaks.

Please check back on this page to keep up to date with our hours of operation.

24x7 Phone and Email Support