Frequently Asked Questions
Our services are for current students taking undergraduate courses at UIW's Broadway campus.
Additionally, all UIW students have access to Smarthinking, a supplemental online tutoring service available through Cardinal Apps. For more information on Smarthinking, please see our Smarthinking access guide.
We aim to offer tutoring for courses that many students take and find challenging, including courses in the sciences, business, humanities, and nursing. For a current list of courses tutored, please see the schedules on the Tutoring Services homepage.
There are no additional costs for tutoring; our services are included with your tuition.
At Tutoring Services, we do accept walk-ins, but only if a tutor happens to be available when you come in. Because of this, we recommend you make an appointment ahead of time to ensure a tutor will be available. During busy times, such as midterms and finals, we highly encourage scheduling an appointment a few days in advance.
To schedule, you can visit us in the Student Engagement Center in room 3167 or call us at (210) 829-3870. Be ready to give your name, student ID number, information about what you wish to work on, and the best times you are available. Alternatively, you can email this information to Tutoring Services at firstname.lastname@example.org to request an appointment.
You can also schedule your own appointment through Cardinal Apps. Open EAB Navigate and select the "Get Assistance" button to begin the scheduling process. For more detailed instructions, please see our Self-Scheduling Guide.
You may certainly request a specific tutor. If scheduling with the front desk, you can mention the tutor's name, and our front desk team will check that tutor's availability. If self-scheduling, you will be able to select your preferred tutor and book your session(s) with them. In case your preferred tutor is unavailable, you are welcome to see if another tutor is available at a time that works for you.
You will work with the tutor to get guided practice, review for quizzes/exams, and solidify understanding of course concepts. If it is your first time coming to the WLC or Tutoring Services for the current semester, the tutor will have you sign a small sheet outlining the Tutoring Services and WLC policies and roles of tutors and tutees.
You may schedule up to two hours of tutoring ahead of time, per course. Once you attend a session, you are welcome to schedule additional appointments. You are welcome to schedule two hour-long appointments back-to-back. Educational research shows that extended sessions are not optimal for learning; therefore, we ask that you take a small 10-15 minute break after the first session.
Tutoring sessions are typically scheduled in one-hour blocks; however, you are welcome to schedule a thirty-minute session if an hour is not needed. You can use as much of the time as you need.
Yes, you are welcome to schedule a group session. Be ready to give the number of students who will be attending, information about what you wish to work on, and the best times you are available.
To get the most out of your session, please be ready to access your syllabus, notes, textbook, and any other materials you think you might need. We have desktop computers if you need to use one.
We understand things happen that may make you late for a session. In these cases, we ask that you please notify us, or the session may be released to other students 15 minutes after the start time.
To cancel or reschedule, you may call us at (210) 829-3870, see us in person, or send us an email. Be ready to give your name, student ID number, and the appointment day and time. To make appointments available to other students, we ask that you give us at least two hours' notice if you need to cancel or reschedule an appointment. Any session canceled without at least two hours' notice will be counted as a no-show.
We ask for at least two hours' notice if you need to cancel or reschedule an appointment, or your session will be counted as a no-show. This is to help us ensure that appointments are available for other requesting students. We do understand that things sometimes come up, and you may not always be able to give two hours' notice, so you are allowed up to four no-shows per semester. After five no-shows (including appointments with the Writing and Learning Center), you will not be able to make appointments for the remainder of the semester; however, you will be able to drop in for sessions, as available.
If you need tutoring outside our business hours, we recommend Smarthinking. Smarthinking is an online tutoring service available to all UIW students, 24/7, and can be found in Cardinal Apps. For more information, please see our Smarthinking access instructions.
We hire tutors who are motivated, responsible, and ready to support UIW undergraduate students, regardless of the students' skill level. Working at Tutoring Services will give you the chance to be a positive influence on students and to enhance your own learning and leadership skills. Students who would like to apply to become a tutor must have a 3.0 or higher GPA. To apply, please submit an application, faculty recommendations for the courses you wish to tutor, and an unofficial transcript. For more information, visit the Work at Tutoring Services webpage or contact the Tutoring Services Manager, Cristina Ariza, at email@example.com or (210) 283-5020.
Our printers can only be used for writing or content tutoring sessions. You may print certain things you might need for your tutoring session, like homework sheets, reviews, notes, etc. If you have not had a tutoring session and you need to print, you may go to the library or the Media Center (ground floor of the Student Engagement Center).
You are welcome to use our computers if one is available. You can log into them using your UIW credentials (first part of UIW email and password).
You are welcome to bring snacks and drinks with you into Tutoring Services. We ask that you please be discreet, keep your area clean, and use caution around the computers. We have napkins available if you need them.