We recommend a minimum bandwidth of 600 kbps for both upload and download speed. Most providers, even satellite, should offer basic packages that exceed this amount. If users are unable to obtain these speeds, they should not worry. Most applications and products will work just fine at slower speeds. This recommendation is a speed that will provide an optimal experience across all applications.
If your household does not have internet, some providers may offer special access deals, including free access for a limited time:
Also, many wireless providers are providing assistance as well:
All service providers (AT&T, Spectrum, Comcast, and others) has opened their public WiFi hotspot networks for anyone to use at no charge for at least the next 60 days.
This does require you to be in physical proximity to connect to the hotspot. There are many of these installed throughout the country so finding one to use is as simple as checking their maps. Spectrum is one of the larger providers in the San Antonio Area and can be found here.
Please contact your internet and/or cell provider to learn of more about assistance that they may be providing.
Many of us are stressing our home networks like never before. If you find yourself having connectivity challenges, consider some of the following tips:
For personal devices, we recommend using Microsoft Windows 10 or macOS version 10.13 “High Sierra” or later with patches applied and antivirus software installed
If you participate in video teleconferencing activities, a web camera can help personalize the experience.
A headset for a computer and your smartphone may improve your experience if you spend a long duration on either.
Students that may not have the appropriate technology resources at home should contact the main UIW help desk between 7 a.m. and 7 p.m. to discuss additional options. Our team will work with each person on a case by case basis to determine next steps. The help desk can be reached via phone at (210) 829-2721 or email at firstname.lastname@example.org.
Equipment issued by the university has a copy of the Microsoft Office suite installed (Word, Excel, PowerPoint, Outlook). There is no further setup required for use off-campus
If you are using a personal device and do not have Office installed, you can access the online version of these products via Cardinal Apps and clicking on the Office 365 icon. Additionally, employees and students may download and install full copies of Office on personal devices free of charge.
OneDrive is the Microsoft cloud service that connects you to all your files. It lets you store and protect your files, share them with others, and get to them from anywhere on all your devices. OneDrive can be accessed via Cardinal Apps and clicking on the Office 365 icon.
Users can synchronize their UIW work OneDrive files to their home computers as well. There are many training videos available on the Microsoft Office website.
Users may also want to consider installing the OneDrive App on their mobile devices and tablets. The app is available in the Apple and Google app stores.
If you are working at home and need to print a large volume of copy. Users can print from home and release on campus at a later point and time. Of note, jobs printed from home are stored for 72 hours and then are deleted.
Fall and Spring Walk-in Hours
M-Th | 7 am - 7 pm
Friday | 7 am - 5 pm
Summer Walk-in Hours
M-F | 7 am - 5 pm
Hours subject to change during Christmas and Summer Breaks.
Please check back on this page to keep up to date with our hours of operation.