Care Units are a way to compartmentalize different units who provide support services in Navigate. By doing this, we are able to configure Navigate differently for those units to accommodate their needs. For instance, Care Units can provide different student services, at different locations, by different staff members, as well as create workflows to notify certain staff within that unit. The following Care Units have been configured.
|Care Unit||Support Staff||Provides Services to|
Below is what each Care Unit offers in terms of services, their respective locations, and an explanation of what each service should be used for:
Alerts are a way to draw attention to a student who might be at risk for a variety of reasons, such as losing financial aid, struggling academically and/or personally, or intending to withdraw from the institution. Issuing an alert will create a virtual referral and prompt action from the appropriate department. For your reference, we have created a chart of all available alert reasons and explained their purpose and workflow.
Notes can be added to the student record to include other useful information about the student. When creating a note, the Faculty or Staff is required to select a Note Reason. The following Note Reasons were configured in Navigate:
Student Categories were fed from Banner to Navigate to help identify student populations and assist in providing them with targeted support. The following Student Categories were configured, and their logic is documented to help staff understand their meaning: