TRiO Students


Dear TRIO Cardinals,

Thank you for your patience and understanding as we work to address your questions. Know that you and your families are in our minds and in our prayers. We understand that your learning experience will be different moving forward, and that you want to make the remainder of the semester a success.

Here are a few suggestions to consider as you transition to online course delivery:

  • Consider this extra week of Spring Break as your prep-time for working with online courses.
  • Create a study space in your home. Try to make it a quiet, dedicated space for you to “be in class.” If possible, try to set up this space outside of your bedroom or high traffic areas in your house.
  • Take the rest of the week to prepare your study space with your essentials, books, notebooks, and supplies (pens, pencils, calculators, clips, folders).
  • Speak to your family about needing dedicated time for schoolwork. Being home may look and feel like a break, but online coursework requires concentration and very close attention to details.
  • Use a planner! This will be key to organizing your online schedule. Treat distance learning as if you were physically in the classroom … dedicate a specific time for work and study for each class.
  • Use your voice! If you have ANY questions about course information or expectations, it is important to contact your professors immediately to ensure you have all the information you need.
  • Protect your mental health. Consider limiting social media time. Rely on the CDC or other trusted news sources for health news. For all UIW updates, visit
  • Take time for yourself. Try to schedule a 30-minute walk in the morning and afternoon or use YouTube to follow a yoga class. Try creating a journal of your current experience. Take “mini-breaks” when you are working to watch/listen to something that makes you laugh!

Beginning Monday, March 16th, the TRiO SSS will be available to address your questions/concerns as well as provide the following advising appointment options during our regular business hours of 8:00am to 5:00pm, M-F in place of face-to-face appointments to accommodate your advising needs:

  • Telephone Appointments
  • Email Appointments

We all want to make this transition to online learning a successful one and provide you with assistance to the best of our abilities during this time. Lastly, YOU CAN DO THIS!!!

Please know that the dignity, health and well-being of every member of the University of the Incarnate Word community remains an institutional priority and at the heart of our Mission. UIW stands in prayer and solidarity with those around the world as we work to contain the spread of COVID-19. Please visit for information and resources regarding UIW’s COV19 response.

We encourage you to check your emails and the UIW website often for updates and resources. Lastly, due to the high level of correspondence, please allow up to 2-3 business days for a response. Every email will be answered in the order received. Be safe. Stay positive.

All the best,

Mrs. Keller & the TRiO Team
TRiO Director—Mrs. Wynette Keller,, Office #: (210) 829-3938
TRiO Program Leader—Ms. Celeste Medellin,, Office #: (210) 829-3925

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Student Support Services (SSS) at the University of the Incarnate Word is a federally funded TRiO program. The UIW Student Support Services program provides academic support, leadership development, and educational support services to 200 students who meet first-generation, low-income, and/or disability criteria, as defined by federal guidelines. The Student Support Services program creates a supportive, educational atmosphere to actively promote retention and graduation for participants.