For personal devices, we recommend using Microsoft Windows 10 or macOS version 10.13 “High Sierra” or later with patches applied and antivirus software installed
We recommend a minimum bandwidth of 600 kbps for both upload and download speed. Most providers, even satellite, should offer basic packages that exceed this amount. If users are unable to obtain these speeds, they should not worry. Most applications and products will work just fine at slower speeds. This recommendation is a speed that will provide an optimal experience across all applications.
If your household does not have internet, some providers may offer special access deals, including free access for a limited time:
Also, many wireless providers are providing assistance as well:
All service providers (AT&T, Spectrum, Comcast, and others) has opened their public WiFi hotspot networks for anyone to use at no charge for at least the next 60 days.
This does require you to be in physical proximity to connect to the hotspot. There are many of these installed throughout the country so finding one to use is as simple as checking their maps. Spectrum is one of the larger providers in the San Antonio Area and can be found here.
Please contact your internet and/or cell provider to learn of more about assistance that they may be providing.
Many of us are stressing our home networks like never before. If you find yourself having connectivity challenges, consider some of the following tips:
If you participate in video teleconferencing activities, a web camera can help personalize the experience.
If you need to take calls for your job you can install the RingCentral app (see sections below) to handle calls on your existing UIW work number
A headset for a computer and your smartphone may improve your experience if you spend a long duration on either.
Employees that may not have the appropriate technology resources at home should coordinate with their supervisors for additional options. If necessary they will work with the help desk team on a case by case basis to determine next steps. The help desk can be reached via phone at (210) 829-2721 or email at email@example.com.
Users of Banner 9 “Admin” to enter or approve requisitions, payroll, or other financial functions will need to use the UIW VPN. Instructions to connect via VPN are here for windows and here for macOS. After connecting to the VPN users should simply connect to Cardinal Apps as they normally would.
Another way to connect to Banner Admin is via the vLab. Users can open any web browser and simply type https://vlab.uiwtx.edu/. You will be prompted to login and when complete, you will be presented with an “on-site” desktop that has full access to all Banner functionality.
The Virtual Private Network (VPN) tool - Cisco AnyConnect - is ONLY required in certain use cases. The primary application that requires VPN use is Banner 9 “Admin” for activities such as purchase order entry / approval, finance tasks, advising, registration, financial aid, etc. Users DO NOT need to use the VPN to connect to Blackboard, Office365, Adobe, Zoom, vLab, Cardinal Apps and others. In fact, connecting via the VPN and using these tools may result in a less than optimal experience. Additionally, users who do use the VPN should consider connecting and completing those activities and then disconnecting immediately. This will ensure everything else will work great at home.
Equipment issued by the university has a copy of the Microsoft Office suite installed (Word, Excel, PowerPoint, Outlook). There is no further setup required for use off-campus
If you are using a personal device and do not have Office installed, you can access the online version of these products via Cardinal Apps and clicking on the Office 365 icon. Additionally, employees and students may download and install full copies of Office on personal devices free of charge.
OneDrive is the Microsoft cloud service that connects you to all your files. It lets you store and protect your files, share them with others, and get to them from anywhere on all your devices. OneDrive can be accessed via Cardinal Apps and clicking on the Office 365 icon.
Users can synchronize their UIW work OneDrive files to their home computers as well. There are many training videos available on the Microsoft Office website.
Users may also want to consider installing the OneDrive App on their mobile devices and tablets. The app is available in the Apple and Google app stores.
The RingCentral App puts the convenience and power of UIW’s phone solution in the palm of your hand. The mobile app is fully integrated with company directories, allowing individuals to see their contacts’ availability and eliminate phone tag or on-hold time.
Instructions on how to install these apps are here:
If you are working at home and need to print a large volume of copy. Users can print from home and release on campus at a later point and time. Of note, jobs printed from home are stored for 72 hours and then are deleted.
Zoom is UIW’s enterprise web conferencing platform. All UIW employees have Zoom accounts. You may have up to 300 participants in your Zoom session. The session may last no longer than 24 hours. UIW students may also host Zoom sessions. Student-created sessions are limited to 100 participants and are limited to 40 minutes in length. You might also consider using Zoom for virtual office hours. UIW faculty and students may access Zoom through Cardinal Apps. Learn more about Zoom.
Microsoft Teams is a group collaboration platform that allows users to chat, share files, and perform other activities with single users, small groups or even large teams.
The RingCentral Phone App puts the convenience and power of UIW’s phone solution in the palm of your hand. The mobile app is fully integrated with company directories, allowing individuals to see their contacts’ availability and eliminate phone tag or on-hold time.
Instructions on how to install these apps are here:
Employees working remotely must coordinate in advance with their supervisor and department director to ensure full compliance with applicable university policy and intent. Additionally, if approved for remote work, users must complete, sign, and submit the Temporary Work Agreement (PDF).
Fall and Spring Walk-in Hours
M-Th | 7 am - 7 pm
Friday | 7 am - 5 pm
Summer Walk-in Hours
M-F | 7 am - 5 pm
Hours subject to change during Christmas and Summer Breaks.
Please check back on this page to keep up to date with our hours of operation.