woman working on a laptop from a coffee shop

Working Remotely

What do I need to work remotely?

Laptop or Desktop Computer Open
Internet Connection Open
Improving Home Internet Connectivity Open
Web Camera for video sharing (if desired) Open
Smart Phone Open
Headset Open

What if I have technology resource limitations?

Employees that may not have the appropriate technology resources at home should coordinate with their supervisors for additional options. If necessary they will work with the help desk team on a case by case basis to determine next steps. The help desk can be reached via phone at (210) 829-2721 or email at

How Do I Access UIW Resources?

Banner - Cisco AnyConnect Open
Email - Online and Microsoft Office Suite Open
Files - OneDrive Open
UIW phone calls and voicemail - RingCentral App Open
Printing large volumes to release at UIW - Mobility Print Open
Using Adobe Products - Adobe Creative Cloud Open

How do I collaborate with others?

Zoom (Video) Open
Teams (Group Messaging) Open
RingCentral (Voice) Open

Employees working remotely must coordinate in advance with their supervisor and department director to ensure full compliance with applicable university policy and intent. Additionally, if approved for remote work, users must complete, sign, and submit the Temporary Work Agreement (PDF).

SEC IT Help Desk Info

Fall and Spring Walk-in Hours*
Monday - Friday | 7 a.m. - 10:45 p.m.
Saturday - Sunday | 10 a.m. - 2 p.m.

Winter Break Hours*
December 11 - January 9, 2021
Walk-in Hours

Monday - Friday | 7 a.m. - 5 p.m.

Closed December 24, 25, 31, and January 1

* Closed on all University holidays

Get Help Now

In-Person Assistance at Help Desk

Hours subject to change.

Please check back on this page to keep up to date with our hours of operation.