Frequently Asked Questions

An employee receives the 7% UIW retirement match when he or she has worked for the University full-time for at least one year or the new employee has worked for a previous educational institution full-time for one year.

Yes, you can make changes to your retirement contributions at any time throughout the year.  You must fill out the TIAA Salary Reduction Agreement Form found on the Human Resources website under forms.  For additional information regarding UIW's retirement options, please visit our dedicated TIAA website.

All employees can find their sick and vacation by logging into Cardinal Apps and click on the “Cardinal Apps - Banner” tab then go to BannerWeb Self Service. On this site you have access to leave balances, tax forms, benefit deductions and more.

It depends, every April UIW has an open enrollment for benefits. This allows employees to make any changes to their benefit plans at this time. However, if an employee has a life-changing event, such as the birth of a child or a dependent's loss of coverage, your benefits can change. Please contact the Human Resources Benefits Specialist for more information about what would qualify for a life-changing event.

UIW’s Short-Term Disability or other supplemental coverage is administered by AFLAC. If you have any questions about the plan and the rates, please contact Andrea Rendon at direct phone: (210) 842-2713 or
email: andrea_rendon@us.aflac.com.   For additional information regarding the supplemental coverage offered by AFLAC, please visit our Benefits Information Page.

All employment and salary/income verifications for the University of Incarnate Word are provided through The Work Number, an Equifax Service available 24/7.

Verifiers: to obtain employment or income verification, visit www.theworknumber.com. UIW HR is unable to accommodate verbal requests for employment verification.

Employees: To manage your information within The Work Number, visit https://employees.theworknumber.com/.

If this is your first time visiting the website, you will need to follow the steps below to create an account.

• Select “Log In” and follow the prompts.
• Enter the Employer code: 158414
• If this is your first time – pick “Register Now”

If a returning user – enter the username and password, you set up.

• The screen prompts will walk you through all the steps to help verify your identity and keep your account private while offering helpful messages if you have problems.
• Once logged in, navigate to " The Letters Center" tile on the homepage, or in the main menu at the top of the page.
• Choose which letter(s) you'd like to download by clicking the PDF icon to the right of the letter.

For additional information contact The Work Number at member@equifax.com or (800) 367-5690.

The Work Number Employee Guide and FAQ

All certification for Public Service Loan Forgiveness for the University of Incarnate Word is now provided through The Work Number, an Equifax Service available 24/7. Our Human Resource Authorized Representative's signature is currently on file with the Work Number.

Employees: To manage your information within The Work Number, visit https://employees.theworknumber.com/.

If this is your first time visiting the website, you will need to follow the steps below to create an account.

• Select “Log In” and follow the prompts.
• Enter the Employer code: 158414
• If this is your first time – pick “Register Now”

If a returning user – enter the username and password, you set up.

• The screen prompts will walk you through all the steps to help verify your identity and keep your account private while offering helpful messages if you have problems.
• Once logged in, navigate to " The Letters Center" tile on the homepage, or in the main menu at the top of the page.
• Choose which letter(s) you'd like to download by clicking the PDF icon to the right of the letter.

For additional information contact The Work Number at member@equifax.com or (800) 367-5690.

The Work Number-Public Service Loan Forgiveness FAQ

Yes, you must meet the admission requirements of UIW before you can apply for Tuition Waiver Benefits.

Tuition waiver only covers academic tuition. It does not include fees, books, room and board, etc.

You must maintain a satisfactory academic status to continue to receive tuition waiver benefits. Please see the Satisfactory Academic Progress Policy below for additional Information..

Yes, waivers are due each semester, session and/or term. Deadline is 14 calendar days after the last day to add a course.

Yes, all students applying for tuition waiver must first apply for Federal Student Aid (FAFSA).

Tuition waiver forms are located on the HR website under benefits.

No, employees can only receive tuition waiver benefits for undergraduate and Master level courses.

No, spouses and dependents only receive tuition waiver benefits for undergraduate courses.

You must have 2 years of full-time service to be eligible for the Tuition Exchange Program.

The Tuition Waiver and Tuition Exchange Policy can be found on the HR website under Policies.

The schools in the Brainpower Connection are the University of the Incarnate Word; St. Anthony Elementary School, and its developmental pre-school, the Katherine Ryan Program; St. Peter Prince of Apostles Elementary School; Incarnate Word High School, for young women; St. Anthony Catholic High School, for young men and women; and UIW Preparatory, an online college preparatory high school.