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CARE Team

Mission Statement

The UIW Campus Assessment, Response and Evaluation (CARE) Team is a multidisciplinary team dedicated to a proactive, coordinated, and planned approach to the identification, prevention, assessment, management, and reduction of interpersonal and behavioral threats to the safety and well-being of The University of the Incarnate Word students, faculty, staff, and visitors.

Goals

  • Prevention and Education: Take a proactive approach by educating the UIW community regarding the role of the CARE Team, the need and purpose for intervention, the procedure for filing a referral, and how to contact members of the CARE Team with concerns.
  • Review: Review information from faculty, staff, students, and/or community members; conduct investigation to determine appropriate response.
  • Communication: Centralize the collection and assessment of concerning student behaviors that may be known to various faculty, staff, and administrators.
  • Intervention: Intervene in a timely manner, providing support and response to students displaying varying levels of distressed, disruptive, and/or disturbed behaviors.
  • Coordination: Coordinate action and follow-up. Ensure that services, support, and resources are deployed effectively.

CARE Team Members

Matthew Carpenter - Chair

Director, Student Advocacy and Accountability

(210) 805-5864
macarpen@uiwtx.edu

Sandy McMakin

Associate Provost, Academic Support Services

(210) 805-3005
mcmakin@uiwtx.edu

Shirin Ektera

Coordinator, Student Advocacy and Accountability

(210) 283-6413
ektera@uiwtx.edu

Diane Sanchez - Secondary Chair

Director, Residence Life & Housing Operations

(210) 829-3819
castened@uiwtx.edu

Christie Melonson, PhD

Director of Counseling Services

(210) 829-3129
melonson@uiwtx.edu

Jessica Serbantes

Assistant Chief, University Police Department

(210) 829-6030  
serbante@uiwtx.edu

CARE Team Expanded Team Members (as needed):

  • Director of Health Services
  • Director of Human Resources
  • Director of Title IX
  • Director of International Affairs
  • Associate Dean (EAP)
  • Academic Deans
  • Director of Veteran Affairs
  • Other campus personnel as deemed necessary by the Chair(s)

Reporting Concerning Behavior

To provide information to the CARE Team, utilize our online reporting form. In any case that warrants immediate emergency response, contact 911 and then UIW Campus Police at (210) 829-6030 before submitting a referral. Campus law enforcement will report relevant police log entries and refer appropriate concerns to CARE Team as well. Community members are strongly encouraged to report all safety concerns and incidents.

All referrals are reviewed by the Director of Student Advocacy and Accountability (or designee) and forwarded to the full CARE Team as appropriate. Once a referral is reviewed, appropriate action will be taken, which may or may not include contacting the person, you and any witnesses identified for further details. Individuals who submit referrals anonymously should be aware that if insufficient information is provided in reports, it may be difficult to address incident reports appropriately. 

**If you have any questions or would like to consult regarding a behavioral concern, please contact a member of the UIW CARE Team.

UIW Employees are strongly encouraged to report behaviors such as, but not limited to, the following:

  • Direct statements indicating distress
  • Exaggerated personality traits (compared to baseline)
  • Dramatic change in energy level (either way)
  • Dramatic change in “typical” behaviors
  • Extreme disorientation and/or out of touch with reality
  • Frequent state of intoxication (alcohol or drugs)
  • Intentional or unintentional overdose
  • Deterioration of quality of work
  • Disorganized or erratic performance or behavior
  • Sending frequent, lengthy, ranting or threatening e-mails
  • Paranoia that a student groundlessly believes they are being targeted;
  • Writings or speaking that conveys clear intentions to harm self or others or that seems bizarre
  • Evidence of expressed intent: self-injurious behavior, such as cutting, burning, etc.
  • Suicidality, that is, if a person
    • Talks About: Being a burden to others; Feeling trapped; experiencing unbearable pain; having no reason to live; Killing themselves
    • Behavior: Increased use of alcohol or drugs; Looking for a way to kill themselves, such as searching online for materials or means; Acting recklessly; Withdrawing from activities; Isolating from family and friends; Sleeping too much or too little; Visiting or calling people to say goodbye; Giving away prized possessions; Aggression
    • Moods: Depression; Loss of interest; Rage; Irritability; Humiliation; Anxiety
  • Homicidal ideation  
  • Flat affect or extreme lack of responsiveness
  • Violent fantasy content  
  • Elevated displays of anger
  • Interest in previous shooting situations  
  • Alarming/inappropriate references to bombs or ammunition
  • Alarming/inappropriate infatuation with fire or firearms
  • Unusual interest in police, military, terrorist activities and materials
  • Acts motivated by hatred or discrimination
  • Disappearances, kidnappings or missing persons

CARE Team Student Follow-Up Protocol

  • CARE Team members will determine if and/or when a member or members can/should/must meet with the subject student.
  • CARE Team should reference existing UIW policy to recommend imposition of interim suspension and/or trespass orders.
  • CARE Team should reference the Voluntary and Involuntary Medical or Psychological Withdrawal Policy for criteria and procedures regarding mandating psychological assessment for a student.
  • CARE Team will reference existing procedures with the Office of Student Advocacy and Accountability (or designee) for purposes of imposing campus-based no-contact orders.
  • CARE Team will reference existing procedures whereby campus hearing outcomes for acts of violence, disruption, threats and other pertinent offenses will be shared by the Office of Student Advocacy and Accountability with the CARE Team.
  • CARE Team will utilize existing notification procedures for contacting parents, guardians, roommates, friends, faculty, coaches, etc. Part of this protocol is an assessment of whether such notifications meet federal guidelines, and whether such notifications could be helpful or harmful to the intervention and helpful or harmful to risk management priorities.
  • CARE Team will coordinate with the appropriate administrative offices and/or law enforcement to determine if reports should be pursued despite having an unwilling complainant, anonymous report or reluctant witness.
  • CARE Team will coordinate with academic support services regarding academic concerns.
  • CARE Team will follow-up with students to coordinate referral to appropriate support services for a student who returns from the emergency room or community in-patient mental health facility following a potentially suicidal or emergency psychiatric situation.
  • When the CARE Team has determined that withdrawal from the university is recommended or required, the Director of Student Advocacy and Accountability will contact the Associate Provost to appropriately coordinate the process for withdrawal.
  • The UIW Police Chief (or designee) activates campus warning systems (text, email, sirens, etc.) according to existing policy and in coordination with the Clery Act timely warning requirements.
  • The CARE Team Chair should coordinate and elevate reporting to offices, entities, and personnel according to existing University policies. (CARE Team will defer to the Crisis Response Team at that time).

CARE Team Recommendations

After review of the report of concerning behavior, the CARE Team may recommend some or all the following;

  1. Assign appropriate university personnel for follow-up and observation;
  2. Recommend that the proper authority notify parents, guardians, and/or next-of-kin (within FERPA guidelines);
  3. Refer individuals to professional counseling or other resources deemed appropriate;
  4. Make recommendations to appropriate university personnel that may include, but are not limited to, the actions or sanctions consistent with the UIW Student Handbook and/or Student Code of Conduct.
  5. Make recommendation(s) to appropriate university personnel regarding conditions for an individual to return as an active member of the campus community. This may include requiring internal or external psychological evaluations of the individual in question.