cookies on a plate next to a laptop

Troubleshooting your Internet Browser

Why Would I need to Troubleshoot My Internet Browser?

As you use your internet browser day after day, your browser stores and builds up mountains of traffic data it thinks is convenient for you. In many cases, this leads to pages loading faster and keeping you logged into your sites. Sometimes, clearing these items can fix a variety of problems such as website functions not working, pages or embeds failing to load, or formatting issues.

What is a Cache and What are Cookies?

Modern internet browsers running on desktop and mobile devices store pieces of data from frequently accessed websites in a 'Cache' (pronounced CASH) in order to conveniently load pages and info more quickly. Ever wondered why that sweater was still in your cart after you left a website and came back? That's because a cache piles up data and login information from across your internet activities. This can be convenient to load websites quickly, but sometimes it can cause issues with specific sites, services, or tools.

On most modern sites, you've most likely seen a 'Accept all Cookies' or 'Deny all Cookies' pop-up. When you visit some sites, they'll give you a 'Cookie' that acts as an ID card of sorts. This ID card travels across the web with you and each website you visit takes a peek at it, then stores and gathers information on your browsing habits, preferences, clicks, and what you like or maybe don't like. While cookies provide many conveniences, sometimes they can cause issues with a website.

Clearing Browser History, Cache, and Cookies

Google Chrome (Recommended) Open
Microsoft Edge (Recommended) Open
Firefox Open
Brave Browser Open
Safari Open