woman working on a laptop from a coffee shop

Working Remotely

Telework and Alternative Work Schedule Policy

Effective Sep 1, 2022, if approved for remote work all users are subject to the Telework and Alternative Work Schedule Policy. Employees working remotely must coordinate in advance with their supervisor and department director to ensure full compliance with applicable university policy and intent. Review the policy and surrounding elements in their entirety on the Human Resources webpage.

What do I need to work remotely?

Laptop or Desktop Computer Open
Reliable Internet Connection Open
Internet Browser Open
Web Camera for Video Sharing Open
Microphone Open
Smartphone Open

How will I collaborate and communicate with others?

Email and Calendar Open
Microsoft Office 365 Suite Open
Managing Files From Anywhere with OneDrive Open
Microsoft Teams Open
Phone and Voicemail Open
Zoom Open

Other tools and resources...

Improving Home Internet Connectivity Open
Accessing on-campus resources with Cisco AnyConnect Open
Available Software for Faculty and Staff Open
Print from anywhere using PaperCut Mobility Print Open
Teleconferencing and Recording Policy Open

What if I have technology resource limitations?

Employees that may not have the appropriate technology resources at home should coordinate with their supervisors for additional options. If necessary they will work with the help desk team on a case by case basis to determine next steps. The help desk can be reached via phone at (210) 829-2721 or email at

SEC IT Help Desk Info

Summer 2023 Hours*
May 8 - Aug 20, 2023
Monday - Friday | 7 a.m. - 6 p.m.

Fall 2023 Hours*
August 21 - Dec 8, 2023
Monday - Thursday | 7 a.m. - 9 p.m.
Friday | 7 a.m. - 5 p.m.
Saturday | 10 a.m. - 2 p.m.

* Closed on all University holidays

Get Help Now

Hours subject to change.

Please check back on this page to keep up to date with our hours of operation.