Transcript Request

Official Transcripts

The University of the Incarnate Word has partnered with Credentials Solutions, Inc. to provide a web-based transcript service. You may request a transcript be sent electronically, or by mail, and you may attach any required documents to your transcript request. The PDF transcript that is produced using this service contains the identical information as a paper transcript and can be certified as unaltered by uploading the file to the company's website. Credentials Inc. has also been granted the authority to respond to any inquiries regarding the transactions.

Please note: The University of the Incarnate Word does not release copies received from other institutions. If you need a transcript from a prior institution, you must contact that institution.

Official Transcript Fees

Transcript fees are $5.30 for a printed, mailed transcript and $2.90 for an electronic copy.

Additional fees apply for special services such as express delivery.

Please note: Records are not available electronically for those students who attended prior to Fall 1996.

Transcripts will not be released if a student has a transcript or financial hold.

Ordering Options

All current/former students may order transcripts using any of the following methods:


Log into your student account:

UIW Steeple

Don't remember your student account?

Place your order here:

Transcripts Plus Logo

Advantages to Ordering Transcripts Online with this system:

  • 24 hours a day, 7 days a week access to submit orders and check on the status of orders
  • Expedites your order
  • Payment is only processed once the order is completed
  • Easy address look-up with a pull down menu of many colleges and universities
  • Facilitates the authorization to release student records as required by law
  • Confirmation email and/or text message sent when transcript order is complete
  • Provides operator assistance from 7:00 a.m. (CST) to 7:00 p.m. (CST) Monday through Thursday, and Friday 7:00 a.m. to 5:00 p.m., by calling (847) 716-3005.

For any questions regarding your online transcript request, please contact Credentials Inc. at (847) 716-3005.


The University reserves the right to withhold transcripts for those students who have not met all conditions for admission or who have outstanding financial obligations.

Hold Transcript for Grades or Degree

Transcripts may be held for the current semester's grades or the next degree date. However, if you are expecting a grade change, do not order your transcript until you are sure the grade has been changed. The Registrar will not hold transcripts for maintenance or grade changes.

When Issued to the Student

Transcripts in electronic PDF format are sent directly from the institution in partnership with Credentials Inc to the recipient through Credentials Inc network. Email is not used to send transcripts since those are not deemed secure systems. Transcripts issued to student are intended for student use only and cannot be forwarded to a third-party recipient. Third parties requiring an official copy of the academic transcript should receive the academic transcript directly from the University through Credentials Inc.

Transcripts bear the Registrar's signature and are printed on secured paper. Transcripts mailed directly from the University of Incarnate Word are official. Orders addressed to the student will have an outside envelope marked “official transcripts enclosed” and contain individually sealed transcripts inside. Each transcript will be stamped “Issued to the Student ” in red ink.


Electronic transcripts will be delivered within 1 business day of the order being processed. Orders requiring special shipping are processed within 2 to 5 business days. Please allow 7 to 10 days for delivery to and processing by domestic addresses.

Special Shipping

If a paper copy is required and fast delivery is necessary, transcripts may be sent by express delivery.

Options are standard overnight domestic delivery to the main 48 states, domestic delivery to Alaska or Hawaii or international delivery. The additional fee will be charged to your credit card at a rate of $22.00, $25.00 or $45.00, respectively. Requests for express shipping must be received by 11:00 a.m. CST for same-day processing.

Note: Express packages cannot be delivered to a post office box.

In Person Request (Same-Day only)

Same-day-service is only available by walk-in to the Registrar's Office. Same-day service does not mean that the official transcript will be received at its intended destination, the same day. This service may not be available during peak periods such as during registration. There is a charge of $10.00 for same-day-service transcripts. Please note the Business Office only accepts payments made by cash, check or money order for in person requests.

Unofficial Transcripts

If you do not need an official transcript, you may choose to print your academic history from Student Self-Service

For assistance logging into your student account, please contact the UIW Help Desk at (210) 829-2721.

Transcript Information FAQ

What is TranscriptsPlus®? Open
Is the transcript I order through TranscriptsPlus® considered 'official?’  Open
What if I want to view and print my unofficial transcript? Open
Is my signature required to order a transcript? Open
Is there a limit to how many transcripts I can request? Open
Why is my signature required? Open
Can anyone sign the consent form on my behalf? Open
What happens if I do not return the signed Consent Form? Open
What if I need a form delivered with my transcript? Open
Can I request transcripts through the online system and then pick them up later in person? Open
What if I have a hold placed on my student account? Open
How do I make payment for my transcript order? Open
Is it safe to enter my credit card information on this Web site? Open
What is electronic transcript delivery? Open
How long will it take for my order to be received by the sending school? Open
How can I check the current status of my transcript order? Open
How long will it take for my transcript to be delivered? Open
What should I do if my transcript has not been received? Open
What is the importance of my email address? Open
Must I use a specific Web browser to use the TranscriptsPlus® service? Open
What is JavaScript and why do I need to have this enabled to use TranscriptsPlus®? Open
Who should I contact if I have further questions? Open